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NACA’s HomeSave Program is nationally recognized as the most effective in providing affordable solutions for homeowners with an unaffordable mortgage. We are the largest such organization providing such solutions nationwide. All of NACA’s services are Free. You should not pay anyone to achieve your affordable mortgage payment. While NACA sounds too good to be true, it is the reality for many thousands of homeowners (see our web-page for some of the testimonials).

The primary NACA solution is to restructure the existing mortgage by permanently reducing the interest rate and/or the outstanding principal to achieve an affordable mortgage payment. Homeowners with stable income are able to permanently reduce their interest rate to as low and 2% and sometimes reduce the outstanding principal saving hundreds and sometimes over a $1,000 a month. If the homeowner is unemployed or under-employed, NACA would provide a forbearance with a minimum payment until they have steady income to have their mortgage restructured. While there are other options such as short-sales and deed-in-lieu, these would result in losing your home.

NACA has legally binding agreements with all the major lenders/servicers and investors (i.e. Fannie Mae and Freddie Mac) covering over 90% of homeowners to achieve a mortgage restructure or forbearance. NACA works with all lenders/services and investors whether we have a contact or not. NACA will continue advocating with you to achieve a long-term affordable payment. The only homeowners not eligible are investors who own other properties.

NACA has developed a streamlined process to best assist you including working with a dedicated NACA counselor. The most important tool is your personal Web-File which is continually updated by your Servicer and NACA. This is the most effective way to stay informed on your next steps, updates, document requirements, processing status, and proposed solutions. You can also make appointments with a NACA counselor, communicate with your Servicer, review documents and narratives, and much more. Existing Members would input their NACA ID and password to access their Web-File. If you have an auction date you can access your Web-File by clicking on the "Existing Members" button below which requires your NACA ID and password (new members must complete the Web-Submission's first step to get your NACA ID and password) and NACA will work to suspend it to provide an opportunity to assist you. Please follow the procedures stated below.

Existing Members Click here
Save-the-Dream Events:
The demand for the NACA program has been so huge that we have created huge events, called Save-the-Dream, where tens of thousands of homeowners come and many thousands achieve same day solutions. All the major servicers and investors attend. Many homeowners save $500 a month and some over $1,000 a month. These events were recently highlighted on 60 Minutes as incredible successes where over half the homeowners receive same day solutions.

NACA has done over forty of these events and are continuing around the country. There is nothing like meeting face-to-face with your lender/servicer to explain your situation and having a NACA negotiator there as your advocate. While we can assist you without attending a Save-the-Dream event, these are the best place to go for immediate assistance and solutions. Anyone with an unaffordable mortgage, who does not own another home, should participate in NACA’s HomeSave program and if possible attend a Save-the-Dream event. Future events are listed below.

Save-the-Dream Events Scheduled 2013

New Member:
To begin the process you need to complete the Web-submission which requires the inputting of information about you, your finances and your mortgage. By completing the first section of your Web-submission (information screen), you will receive your NACA Member ID and password by email and become a NACA Member. As a NACA Member you receive all of NACA’s comprehensive servicers and have access to your personal Web-File. All of NACA’s services are FREE!

After you complete your Web-Submission, which you can do over a period of time using your NACA ID and password, you can have a phone counseling session to submit your file to your lender/servicer. If you want to have a face-to-face appointment with a local counselor, you must first attend a HomeSave workshop. For new members attending the NACA HomeSave Workshop is the most effective way to obtain more information about NACA’s HomeSave program and to assist you through the process.

Web-Submission / First Step Click here
WorkShop Sign-Up Click here

NACA Offices
Mortgage Calculator
General Information
The mortgage crisis is the result of unbelievable greed and exploitation by Wall Street and the largest financial institutions. While the major lenders in America and the world try to blame the homeowners, it is clear that they provided mortgages to working people that were structured to fail.

NACA has been in the forefront of fighting these lenders as well as being nationally recognized as the largest and most effective organization in assisting homeowners with an unaffordable mortgage. As a result of NACA’s aggressive advocacy and state-of-the-art operations, we have legally binding agreements with all the major lenders/servicers and investors (i.e. Fannie Mae and Freddie Mac) covering approximately 90% of homeowners to achieve to a restructure or forbearance and is advocating against others. All of NACA’s services are Free. Many thousands of homeowners working with NACA have had their mortgages restructured with interest rates reduced to 4%, 3% and as low as 2% and where necessary the outstanding principal reduced. Homeowners often save over $500 a month and some over $1,000 a month. See the testimonials on our web-page.

NACA has developed a streamlined process to best assist you. It is very important that you follow the below steps to achieve your affordable solution. You should continually access your Web-File (the Member section on the homepage) which is your personal page to obtain the status of your file, make appointments and next steps. Your Web-File is continually updated and is the most effective way to stay informed and on your next steps. Please utilize your Web-File for updates and next steps prior to calling a Member Services representative. While there is sometimes a considerable wait when calling a Member Services Representative (1-888-404-6222 option 5), the tools provided on your Web-File often allow for a more immediate response. Remember, for issues not addressed through your Web-File you can call a Member Services Representative at 1-888-404-6222 option 5 on the main menu rather than the local NACA office.

If you have an auction date click here for Sale/Auction Dates and NACA will work to suspend it to provide an opportunity to assist you.

If you are beginning the process take the first step by starting the Web-Submission now. Once you complete the first section you would complete the remaining sections through your Web-File.
Below describe the steps of the NACA home save process. If you are not clear on your next steps or have other questions please contact your Mortgage Consultant. If you need further assistance call NACA’s Call Center at 1-888-302-6222. We are committed to counsel all prospective homebuyers until they succeed in purchasing an affordable home.

You can start the process by inputting your information through our website. There are ten sections that require personal, property, mortgage and financial information for you and co-borrower(s). This can be done over a period of time. Complete as much as possible since the more information and documentation you submit the faster and more effectively we can meet your needs. You need to be completely accurate and honest. We will require verification of the information you submit. If you are not sure or comfortable on utilizing the website, bring whatever you have to your counseling session in the local office.

Once you have provided both your and the co-borrower(s) information in section one of the Web-Submission, you will receive two emails. The first would be your user-name and the second your temporary password which you would use to create your personal password. With your user-name and password, you can access your personal Web-File to complete the Web-Submission, obtain your status, learn your next steps and many other functions available in your Web-File. While we encourage you to attend a workshop, you can make a phone counseling appointment through your Web-File. If you want a face-to-face appointment you need to attend a workshop.

Web-Submission / First Step Click here

Attend a free NACA Workshop to learn about NACA and the Home Save Program. There are a number of workshops offered every month by each NACA office. Upon completion of the NACA Workshop, you can start or continue to complete the web-submission section in the website and then make an appointment for an individual counseling session either face-to-face or by phone. If you do not live in a state where NACA has a workshop, complete the web-submission and make an appointment for a phone counseling session

Make an appointment to meet with a NACA counselor for a face-to-face meeting or a phone session. Phone sessions are available sooner and more flexible times. For a phone session you must complete the web-submission. For a face-to-face counseling session, you must attend a workshop.

To schedule an appointment, you need to obtain your NACA ID and password by completing Step One on the Web-Submission. For phone counseling, you must submit your income documents and signed the Authorization prior to the session. If you cannot do a phone counseling appointment, you can call the local NACA office to schedule a face-to-face appointment. It may take significantly longer to get a face-to-face appointment and only those who are not able to have a phone counseling session should do so. The hundreds of HomeSave Counselors in our phone counseling center are specialized in the HomeSave Program and are very effective in completing and submitting your file to your Servicer often in one call session. If you missed your appointment or want to call at the time of your appointment instead of waiting for us to call, you can call 972-764-6222 and go directly to a HomeSave Counselor.

You need to submit the following documents by fax, electronically or bring them to your meeting with your Mortgage Counselor. The most effective and fastest way to assist you is to submit the documents into your electronic file by any of the following three options:
  1. Personalized fax cover sheet that has your Member ID and faxing to 1-877-Fax-NACA (1-877-329-6222)
  2. Personalized email;
  3. Your computer
Required Prior to Phone Counseling Appointments:
(For face-to-face meetings in a local NACA office, you can bring in the documents you were not able to submit electronically)
  • Income Verification:
  • Employment Income (paystubs - most recent 30 days)
  • Self-employment (bank statements – last six months)
  • Completed Web-Submission
  • Tax Returns – 2010
  • Authorization Agreement – signed electronically in Web-Submission or signed fax
Required Prior to Obtaining an Affordable Solution from Your Servicer:
  • Tax Authorization - form 4506T-EZ or 4506T
  • NACA Participant Agreement – signed electronically in Web-Submission or signed fax
  • Hardship Affidavit – signed through your Web-File after file submitted to Servicer
  • Dodd-Frank Certification – signed electronically or signed fax
  • HAMP Opt-Out – signed electronically or signed fax
Recommended if Available (not required unless requested by Servicer):
  • Mortgage Statement (most recent month available) for first and second mortgage
  • Property Tax Bill (most recent month available)
  • Homeowners Insurance Bill (you can obtain from your insurance agent)
  • HOA (Homeowners Association) Statement
Your counselor works with you to complete a budget documenting a mortgage payment you can afford over the long-term and obtain required documents. The Affordable Budget determines an affordable mortgage payment based on an analysis of your current financial situation. If completed accurately and completely, it will show the mortgage amount you can afford based on a tight budget consisting of the following:

Affordable Budget:
    Net Income:
      Required Liability Payments
      Required Monthly Expenses
      Allowance for Non-Recurring Expenses (usually $200)

    Net Available Income for a Mortgage Payment (i.e. Principal, Interest, Taxes and Insurance)
Your budget would be verified with documentation including pay stubs and liability payments from your credit report. If you are unemployed the solution would be a forbearance with a minimum payment until you have stable income and can be considered for a NACA Restructure. The NACA recommended solution with your budget and supporting documentation is submitted to your servicer electronically.

The most viable and appropriate solution for most homeowners to save their home and to achieve true homeownership is to restructure their existing mortgage. A Restructure changes the terms of the existing mortgage. It is not a refinance (i.e. new loan) and thus not conditioned on the major limitations for refinances or the paying off of a second mortgage. While NACA does not change or negotiate the terms of your loan, we submit your Affordability Budget with supporting documentation to the Servicer (the Servicer may not be the original lender) and request that they reduce your monthly mortgage payment to the affordable amount documented in your Affordability Budget as described above or 31% of your gross income whichever is less. The servicer would reduce either your interest rate or outstanding principal or both to achieve the mortgage payment over the remaining term of the loan. The servicer has a lot of discretion in changing your loan terms. They have a contract with the investor(s) who owns your loan that gives them authority to modify or restructure your loan if you are at risk of foreclosure.

NACA does not advocate other solutions often pushed by Lender/Servicers and the government. These options include payment plans that increase the already unaffordable mortgage payment or where the payments go up over time. NACA does not consider selling your home or a deed-in-lieu to be viable solutions. If you are determined to keep your home and are willing to engage in aggressive advocacy there is a good chance that you will not lose it. Servicers and investors are now more willing to restructure a loan and even reduce the outstanding principal given the collapse of the mortgage market and the significant loss they would incur with a foreclosure.

NACA’s Negotiators work with your servicer to accept the NACA Solution and will contact you if additional documents or information is needed. NACA has legally binding agreements with all the major servicers covering over 90% of homeowners to achieve the NACA Restructure or Forbearance solution and is working effectively with other servicers. While the servicer has considerable discretion in changing the mortgage terms to achieve a NACA Restructure or forbearance, in some cases the servicer would need to obtain approval by the investor. If the servicer does not accept the NACA Solution or does not have the authority to approve, then NACA would request that the investor approve the NACA Solution. NACA has been extremely successful in achieving an affordable solution for thousands of homeowners. If the servicer and investor still refuse the Restructure Solution then NACA could work with you as part of the Homeowner Advocacy campaign.

Once your solution is accepted, you should receive the documentation from the servicer within two weeks. You need to review the documents carefully to verify that the payment is affordable. If you have any questions or concerns you need to contact NACA at 1-888-404-6222. Once accepted you need to sign the documents and return them to the servicer. These will be binding regardless of who services or purchases your mortgage.

If your servicer or investor does not accept your NACA solution, your participation in our advocacy campaigns will be even more important in achieving a long-term affordable payment. It is personal if you lose your home which results in losing your neighbors, your children losing their school and friends, losing your community and turning your lives upside down to say the least. Since the ultimate decision maker is the CEO of your servicer, investor or government official we hold them personally responsible.

We will provide you with their direct contact information, personal phone numbers, addresses of the homes they own and other information. Much of this information comes from our members who do the services for these CEO’s including cleaning their homes, providing security and much more for these over-paid executives. They cannot hide. We then go to their homes with hundreds of homeowners to hold them personally responsible for their actions. While these actions are non-violent, they do result to personal interactions that force these executives to be personally responsible for their actions. We are also holding government officials responsible since their programs often do not provide affordable solutions. You need to involve your family members, your friends, your co-workers, your neighbors and everyone else. Your responsibility is to relentlessly call, email and advocate until they get your solution accepted. Your direct advocacy with the hundreds of thousands of NACA Members will be an irresistible force.

We need your continued participation to advocate for other homeowners with an unaffordable mortgage and for economic justice. We are thy brothers keeper and cannot be satisfied until we all receive an affordable solution. There are numerous activities to take part in, including participating in demonstrations, volunteering in the NACA office, assisting other homeowners or homebuyers, and providing your skills and knowledge to assist others. Contact your local office or NACA’s national office at 1-888-302-6222 to discuss how you can volunteer. Thank you for your continued involvement with NACA.

For information about the NACA program, contact Questions, comments, or concerns about this Web site? Contact
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